RESERVATION PROCESS:

1. Please select the length of time it took to speak to one of our reservationists.

Less than one minute
2-3 minutes
4-5 minutes
More than 5 minutes
I booked my reservation online

2. Was the reservation process performed in a timely manner?

Yes
No

3.Was the reservationists professional and polite?

Yes
No

CHAUFFEUR

The following questions pertain your chauffeur.

4. Was the chauffeur dressed in a suit and tie?

Yes
No

5. Did the chauffeur assist you with your luggage?

Yes
No

6. Did the chauffeur meet you in the baggage claim area with a Casablanca Coach sign?

Yes
No

7. How would you rate the overall performance of the chauffeur?

Excellent
Good
Fair
Poor

SERVICE:

8. Did the chauffeur pick you up on time?

Yes
No

9. Was the outside of the vehicle clean?

Yes
No

10. Was the inside of the vehicle clean?

Yes
No

11. Did you feel comfortable and confident that you would arrive to your destination safely?

Yes
No

12. How would you rate the overall service provided by Casablanca Coach Worldwide?

Excellent
Good
Fair
Poor

13. In order to better serve you we would like you to provide us with additional feedback.

Comments: